Effective Date: 07 August 2026
Hello My PG allows users to request deletion of their personal information.
How to Request Deletion
You can request deletion by:
• Emailing support@hellomypg.com
• Using the Delete Account option (when available)
• Contacting customer support
What Happens After Your Request
After verification:
• Your account will be deactivated.
• Public profile information will be removed.
• Active services linked to your account will be closed.
Deletion Timeline
Your online personal information will be permanently deleted within 180 days from the date of successful verification of your deletion request.
Information We May Retain
Certain records may be retained offline or in secure archival storage where required for:
• Government regulations
• Law enforcement requests
• Taxation
• Accounting
• Fraud prevention
• Legal disputes
• Audit requirements
• Compliance with applicable Indian laws
Such retained information will not be used for marketing purposes.
Information That May Be Deleted
• Name
• Mobile Number
• Email
• Profile Photo
• Saved Preferences
• Enquiry History (where applicable)
• Uploaded Documents (unless legally required)
Information That May Be Retained
Where legally required, we may retain:
• Transaction records
• Payment records
• Invoice records
• Complaint records
• Audit logs
• Government compliance records
Only the minimum required information will be retained.
Contact
Email: support@hellomypg.com