Effective Date: 07 August 2026
Welcome to Hello My PG. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, or related services.
1. Information We Collect
Depending on the services you use, we may collect:
Personal Information
• Full Name
• Mobile Number
• Email Address
• Date of Birth (if provided)
• Gender (optional)
• Profile Photo (optional)
Property Information
If you are a PG Owner, we may collect:
• PG Name
• Address
• Room Details
• Photos
• Pricing
• Amenities
• GST or Business Details (if applicable)
Device Information
• IP Address
• Browser Type
• Device Information
• App Version
• Login History
2. How We Use Your Information
We use your information to:
• Create and manage your account
• Connect students with PG owners
• Verify listings
• Provide customer support
• Improve our services
• Send OTP and service notifications
• Prevent fraud and misuse
• Comply with legal requirements
3. Information Sharing
We do not sell your personal information.
We may share information only:
• With PG owners when you submit an enquiry
• With service providers helping us operate the platform
• When required by law or government authorities
• During business restructuring, merger, or acquisition
4. Data Security
We use reasonable administrative and technical measures to protect your information.
Although we strive to keep your data secure, no internet transmission or storage system can be guaranteed 100% secure.
5. Data Retention
We keep your information only as long as necessary.
If your account is inactive or deleted, your online personal information may be removed according to our Data Deletion Policy.
Some records may be retained where required by applicable laws, government regulations, dispute resolution, fraud prevention, taxation, accounting, or legal compliance.
6. Cookies
We may use cookies to:
• Keep you logged in
• Improve website performance
• Remember preferences
• Analyse website usage
You can disable cookies through your browser settings.
7. Third-Party Services
Our services may integrate with:
• Google Login
• Facebook Login
• WhatsApp
• Payment gateways
• Maps
• Analytics tools
Each third-party service has its own privacy policy.
8. Children's Privacy
Our services are intended for users who are 18 years or older.
We do not knowingly collect information from children under 18.
9. Your Rights
You may request to:
• View your information
• Correct inaccurate information
• Update your profile
• Delete your account
• Withdraw consent where applicable
10. Changes to this Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
11. Contact Us
For privacy-related questions or requests:
Hello My PG
Website: hellomypg.com
Email: support@hellomypg.com